". . . little shall I grace my cause

In speaking for myself. Yet, by your gracious patience,

I will a round unvarnish'd tale deliver . . ."

(William Shakespeare's Othello, I.iii.88-90)

Friday, September 21, 2007

Cell Phone Update

An update on our cell phone dilemma . . .

We ran out of minutes yesterday. In fact, at last check we were at least half an hour over (with three days remaining in our billing month). So I took the good advice of one of my readers and called our provider. After I explained the situation to the customer service representative and she perused our account enough to see that this was an exceptional month of usage for us, she offered 150 free bonus minutes to carry us through to the next billing cycle. Problem solved!

A tip of the hat to T-Mobile! It's nice to encounter some flexibility (and humanity) in the corporate world.

2 comments:

elephantschild said...

Good show. Hey, T-mobile should pay you for that endorsement! And isn't it nice to have internet? It makes a person feel a little less isolated when the phone is unavailable. (And it doesn't interrupt your dinner, either!)

Jane said...

That is really nice!

One of the reasons we left Sprint was that the month that my dad was in the hospital, dying, and I had used all of my minutes halfway through the month, they wouldn't let me make any changes.I had a $450 cell bill that month. One of the first things I did after he died was change my cell phone service.